Video Service Operation
AI-Automated End-to-End Video Service Quality Management
The quality of your video service directly shapes customer experience. From development to real-time monitoring, Nextlab delivers automated solutions driving quality innovation across the entire media service lifecycle.
AI-powered innovation in media service operations
Dramatically reduce QA costs with AI.
The quality of media services shapes the user experience. With AI-driven automation, NEXTLab enhances testing efficiency and accuracy, establishing a new benchmark for quality assurance.
Platform Core Solutions
QA Test Automation / Evo
Create scenarios for functional, performance, and QoE testing without coding, and let AI automatically perform the tests to reduce QA costs and accelerate service launches.
Video Quality Monitoring
Real-time monitoring catches any video or audio issues instantly, alerting staff via Slack and other channels. Problems are addressed proactively, keeping while ensuring services seamless for customers.
End-user Experience Quality
We objectively measure video quality issues (macroblocks, freezing, etc.) and performance (channel switching times, etc.) using data and conduct in-depth timeline-based root cause analysis. This helps you identify the root cause of issues and proactively address them.
Gen AI-based QA test automation / Evo
Evo solves the QA team's recurring concerns.
Automate STB functionality, performance, and QoE testing during development/validation stages with AI.
Manual QA is no longer affordable.
QA professionals must manually create and repeatedly execute complex test scenarios.
STB and OTT testing are time-consuming and labor-intensive tasks such as BMT, Aging Test, and Daily Check. However, actual QA teams are understaffed and automation tools are difficult to use.
Quality assurance, once performed by humans, is now handled by AI.
From writing test scenarios to running them repeatedly and generating reports, Evo handles every step.
Scriptless block-based test automation
We provide a block-based UI that allows you to configure scenarios as easily as operating a remote control. Anyone can quickly start implementing expert-level test automation.
Fully automated repetitive testing
Automating repetitive testing 24/7 significantly reduces the overall QA period. QA personnel can focus on high-level verification, freeing them from repetitive tasks.
Provides integrated timeline reports
Automatically organizes video, logs, and resources collected during testing and displays them in a single timeline. Quickly grasp the full context when errors occur and streamline collaboration with the development team.
No more repetitive manual testing,
Now leave it to Gen AI and focus on more important verification.
Quality of Experience (QoE) Precision Measurement Solution
Quality assessment, once based on intuition, is now quantified as number
You can now clearly describe vague quality issues like screen freezes and channel switching delays with clear numbers.
Customer dissatisfaction is real but can it be measured and quantified with number to prove it ?
We know there's a problem with the service, but we don't have any data to explain when, where, or how bad it was. Because we rely on subjective evaluations, it is difficult to respond and improvement is slow.
Visualize all quality issues with data
NEXTLab's precision measurement solution analyzes video and audio quality data frame by frame, providing a report detailing the exact timing and cause.
Objective quantitative measurement of video/audio quality
We measure user-perceived quality of experience (QoE) in quantitative terms, including black/freeze screen, mute, and the international standard loudness standard (LKFS). By converting subjective user complaints into clear data, you can secure objective evidence for quality issues and prioritize improvements.
IPTV Performance Precision Analysis
We precisely measure key set-top box performance metrics, including channel change times, boot times, and UI response times, down to the millisecond. This provides crucial data for optimizing not only service quality but also the user experience (UX), enhancing service competitiveness.
Moving away from quality assessment based on feelings. Now, respond persuasively with data.
Video Quality Monitoring Solution
AI detects problems before they occur.
Monitor the quality of broadcast video in real time 24 hours a day.
A problem occurred, but no one was aware of it.
By the time the operations team becomes aware of video quality issues through user complaints, the problem has already spread, damaging brand trust.
AI monitors in real time and notifies you immediately.
Nextlab's video quality monitoring solution monitors dozens of channels simultaneously and automatically alerts operations teams when anomalies occur.
24/7 multi-channel real-time quality monitoring
Automatically monitors dozens or hundreds of live channels 24/7 to detect critical service quality anomalies in real time, such as black screens, freeze screens, and mute behavior. This allows the operations team to identify and proactively address issues before customers notice them.
Automatic fault detection and immediate notification
Quality issues trigger instant notifications to the right personnel through Slack, email, and SNMP. Rapid action reduces downtime and maintains customer confidence.