Network Operation
Everything You Need to Know About Network Operations, Powered by AI
From enhancing field engineers’ skills to accelerating issue resolution in control centers, NEXTLab sets a new benchmark in network operations.
Transforming expert knowledge into reusable intelligence with AI.
GenAI-based network operating system
Competitiveness in telecommunications starts with stable network quality. Relying on field engineers’ experience and operational know-how often lost with personnel changes has been a major challenge. Nextrap addresses both with AI. In the field, AI powered instruments let even novice engineers diagnose issues with veteran level accuracy. In control centers, an AI chatbot leverages accumulated organizational troubleshooting knowledge to respond to failures faster than ever.
Platform Core Solutions
Field Trouble Shoot / netMeter
Our AI-powered solution delivers end-to-end support for on-site issues — from precise data capture to root cause analysis and result sharing. It reduces unnecessary site revisits and boosts field accuracy and efficiency.
AI Knowledge Assistant for NOC
Our AI learns from past troubleshooting data across emails, chat tools, and internal docs. Ask the chatbot, and it instantly retrieves proven solutions to help resolve issues faster.
Field Troubleshoot / netMeter
Maximizing the capabilities of field engineers with AI.
Even novice engineers can become veterans, with AI guiding them to accurate diagnoses and solutions.
Repeated site visits to the 'Grey Area', a mysterious cause
Field engineers waste the most time dealing with network quality degradation issues where the cause is unclear. The experience gap between experienced and new engineers leads to discrepancies in work quality, which ultimately leads to unnecessary return visits, equipment replacement, and increased customer dissatisfaction.
netMeter, an integrated solution that helps you from measurement to analysis and resolution.
netMeter is an integrated solution that transforms every workflow for field engineers, combining field smart devices, a mobile app, and a central AI platform. Beyond individual device performance, it provides end-to-nd support, encompassing data measurement, sharing, analysis, and troubleshooting guidance.
Smart devices for accurate data measurement
Smart devices responsible for collecting data for the solution accurately measure all physical and service conditions on-site. The N-Series uses AI to diagnose network performance and service quality (such as IPTV), while the C-Series uses AI to diagnose even invisible physical defects within cables, helping identify the root cause of problems.
An integrated platform for real-time sharing and management
All device measurements are synchronized in real time between the field engineer's mobile app (netHub) and the central control platform. This allows the accumulated data to be systematically managed and analyzed, facilitating seamless communication between the field and the control center, enabling rapid decision-making.
AI-based problem-solving guide
The AI embedded in netMeter's solution analyzes accumulated data to identify the root cause of issues and guides engineers to the optimal resolution process. This empowers even new engineers to consistently perform at a high level, like experienced professionals, thereby upgrading the technical skills of the entire organization.
netMeter Solution Lineup
N-Series: Network Service Quality Measurement
We accurately measure and diagnose invisible service performance (QoE), such as internet speed and IPTV quality, as experienced by customers. By proving the root cause of service quality degradation with data, we secure customer trust and prevent unnecessary disputes.
C-Series: Intelligent Cable Fault Diagnosis and Analysis
AI automatically analyzes physical defects, such as minor damage to cables hidden inside walls and corrosion of connectors, to pinpoint the exact location and cause of the problem. This shifts the reliance on engineers' intuition and experience to a data-driven, scientific diagnosis, dramatically increasing the "first-visit resolution rate."
Even beginner engineers perform like veterans,
AI guides them to accurate diagnoses and solutions.
AI Knowledge Assistant for NOC
Unlocking your organization's hidden operational know-how with AI chatbots.
The expert experience that once disappeared when you left the company is now reborn as an AI expert who provides answers 24 hours a day.
Problem solving relies solely on the person in charge, repeating mistakes
Expert knowledge for managing network failures often remains unrecorded, in minds, emails, or chats. When personnel change, this knowledge disappears, causing new staff to repeat mistakes and delaying problem resolution.
AI chatbots that embody the collective intelligence of an organization
NEXTLab's GenAI chatbot, based on RAG (Augmented Search Generation) technology, learns from all the unstructured data scattered throughout an organization (emails, messengers, technical documents, failure reports, etc.) to build a unique knowledge base for the organization.
Rapid troubleshooting
When a similar issue occurs, simply ask the chatbot and it will instantly retrieve and present the most successful resolution records and procedures from the past, dramatically reducing mean time to resolution (MTTR).
Preservation and transfer of specialized knowledge
Through AI, the tacit knowledge of experts becomes a permanent organizational asset, while AI chatbots help new employees learn tasks rapidly and effectively.
Reduce human error
AI guides you through standardized, optimal resolution procedures, preventing errors caused by operator conditions or experience levels and ensuring consistent operational quality.